Internet Privacy Policy

 

Effective Date of this Privacy Policy: May 10, 2018

HarQen, LLC (“HarQen”, “we”, or “us”) appreciates your interest in our products and services.  This Privacy Policy is to describe how we collect, use, and share information about you through our (i) online interfaces, including http://www.HarQen.com and http://www.VoiceAdvantage.com (collectively, the “Site”), and (ii) mobile applications (collectively, the “App”).  Your privacy is important to us.  Our Site and App are designed to provide access to online information about HarQen and certain of our products and service lines, including Voice Advantage.  In connection with providing this information and providing our products and services, there are times when we may ask for or collect information from you, either in the form of anonymous data or personally identifiable information.  As part of our commitment to honoring and protecting your privacy, this Privacy Policy will explain the approach we take in collecting, protecting, sharing and using the information we gather from you through our Site and App and in connection with our products and services. 

Changes and Updates to this Privacy Policy:

 

HarQen reserves the right to update and change this Privacy Policy at any time, at its sole discretion.  We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page, and, if the changes are significant, we will provide a more prominent notice (including, for certain products or services, email notification of privacy policy changes).  We will keep prior versions of this Privacy Policy in an archive at http://harqen.com/policies/index.html for your review. We encourage you to revisit this page to stay informed of any changes. Your continued use of the Site and App constitutes your agreement to the terms of this Privacy Policy and any future versions of this Privacy Policy. 

Information HarQen Collects:

 

User Provided Information: HarQen may collect and process information about you that you provide when engaging with a Site or using a product or service, such as registering with a Site or service (including entering names, addresses, emails, and phone numbers), uploading or recording audio or video, posting comments or uploading text-based files (such as a resume, list of certifications, or answer to questions), entering contests, subscribing to mailing lists, taking advantage of promotions, and responding to surveys.  HarQen will only use your information for the specific purpose for which it was submitted, unless you consent otherwise or as permitted under law.  In many cases, you choose the amount of information you supply (e.g., when sending us information through the Site and App, you may choose to include only an e-mail address - not a telephone number or mailing address - for replies).  There may be instances in which some of the information that we ask you to provide is identified as mandatory and some as voluntary.  In such cases when providing the information is mandatory, if you do not provide the personal information you will not be able to engage in that activity.  Any payment information provided by through a Site is immediately transmitted to a third party (Authorize.net), we will not retain your credit card or other payment information on our systems.

 

Information provided in relation to Voice Advantage: Voice Advantage allows companies to use a phone and a simple web-based dashboard to create and distribute custom recorded phone interviews.  This application may be used as a survey tool in several different contexts.  One example of how Voice Advantage may be used is in the employment context.  It permits job candidates to take interviews at their convenience and enables recruiters to review candidates at any time and share the interviews with colleagues and hiring managers to expedite the hiring process.  If you are a candidate, you will be asked to provide certain information including your name, contact details and responses in relation to questions that are designed to ascertain your suitability for a particular post.  Your video, voice, vocal and typed responses will be recorded.  HarQen shall maintain, access and provide personal information that you submit to the party that has invited you to participate in the interview.  You may later access your interview response, as permitted by applicable laws, but you will be unable to amend or delete the contents of your interview responses. If you wish to supplement, amend or provide new responses to the interview questions, you must contact the requesting party.

 

Cookies: When you visit the Site and App, we ask your browser to store small text files containing a string of alphanumeric characters known as a cookie.  HarQen uses both session cookies and persistent cookies.  If you have chosen to identify yourself on a Site, we use session cookies containing encrypted information to identify you and facilitate your use of the Site. Session cookies are required to access much of the content and services offered on the Site and App.  After you leave our Site and App and close your browser or mobile application, a persistent cookie remains. Persistent cookies can be removed by following your help file directions in your web browser.  If you refuse our cookies, some features of the Site and App may not function properly.

 

Log Files: HarQen’s servers automatically record certain information pertaining to the way you access our Site and App and that your web browser, mobile application or cellular phone sends whenever you visit our Site and App, including without limitation web request, Internet Protocol ("IP") address, browser type, browser language, URLs, date, time, and phone number.

 

Web Beacons: We may employ clear GIFs or web beacons to track anonymously how users use the Site and App.  We may also use web beacons in our emails to track which emails are opened by recipients.

 

Google Analytics:  Some of the information above is collected through our use of Google Analytics to help analyze how users use a Site. The Google Analytics tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of a Site (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of a Site and to compile statistical reports on website activity for us. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.

 

How HarQen Uses Information:

 

HarQen and our affiliates and agents use information obtained from users of the Site and App, products and services for the purposes of providing certain services to users.  For example, we use your personally identifiable information for purposes including but not limited to:

 

·    operating certain functions of the Site and App and functionality in relation to Voice Advantage and other requested products and services;

·    sending you notices and updates, including without limitation via email, phone calls, SMS, other mobile notifications, and US mail;

·    providing access to your account;

·    confirming purchases;

·    tracking customer service;

·    resolving service problems;

·    correcting errors in our products or services;

·    providing requested information about promotions and sweepstakes;

·    provide you with information, products or services that you request from us or which we feel may interest you, if you have consented to be contacted for such purposes;

·    complying with legal obligations and protecting HarQen’s legal rights and interests;

 

HarQen uses information collected from cookies, web beacons, and log files to enhance our users' experience by providing custom, personalized content.  We also use this information to monitor the overall effectiveness of our Site and App and track metrics (e.g., total number of visitors, pages viewed, etc.).  Except as provided below in “When HarQen Discloses Information”, HarQen does not disclose or sell personally identifiable information to unaffiliated third parties unless required by law or pursuant to the user’s consent. 

 

HarQen and our affiliates and agents collect and use aggregate voice data, to enhance, and improve the speech recognition and other voice analysis components used to provide the service.  Voice data means the audio files, associated transcriptions and log files provided by users of the Site and App or generated in connection with the utilization of the services offered through the Site and App.

 

When HarQen Discloses Information:

 

If HarQen ceases operations, personally identifiable information may be provided to a third party for bankruptcy purposes or if there is a transfer or sale of the assets or ownership of HarQen.  HarQen may also disclose personally identifiable information to respond to a subpoena, court order or similar request, or to defend itself against legal claims.  HarQen may also provide such personally identifiable information to investigate, prevent and take action regarding fraud or misuse, to comply with law or in response to a law enforcement agency's request, to enforce our Privacy Policy, Terms of Use (http://harqen.com/policies/terms-of-use.html), and customer agreements, and to protect the rights, property and safety of the Site and App, users and others.

 

We provide personally identifiable information and non-personally-identifiable information to our affiliates and agents for the purpose of processing such information on our behalf.  We require that these parties agree to process such information in accordance with our Privacy Policy, and we use reasonable efforts to limit their use of such information and to use security measures.

 

We do not share your personally identifiable information (such as name or email address) with other third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.

 

We may share non-personally-identifiable information (e.g., anonymous user usage data, platform types, number of clicks, etc.) with third parties to determine usage patterns for certain services, advertisements, promotions, and/or functionality on the Site and App.

 

We may release personally identifiable information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with applicable laws (e.g., U.S. copyright law) or respond to a court order, subpoena, or search warrant.

 

HarQen reserves the right to disclose both personally and non-personally identifiable information to enforce our Privacy Policy, Terms of Use (http://harqen.com/policies/terms-of-use.html), and customer agreements, prevent liability, and investigate and defend itself against any third-party claims or allegations.  We may also provide information to assist government enforcement agencies, protect the security or integrity of the Site and App, and/or protect the rights, property, or personal safety of HarQen employees, users and others.

 

Where HarQen Stores your Personal Information:

 

The Site and App and infrastructure for providing HarQen products and services are hosted in the United States.  Data hosted in the United States may also be processed by staff operating in the United States or elsewhere who work for HarQen or for one of our suppliers.  If you access a Site or use a product or service from outside the United States, please be advised that your activity on the Site and App and use of the product or service constitutes your consent to the transfer of your personal information to the United States and to other jurisdictions whose laws may provide less protection for personal data than the laws of the country where you reside. The protection and dissemination of your personal information will be subject to the laws of the United States.

Access to your Information and Choices

You can access and update certain information we have relating to your online account by signing into your account and going to the My Account Settings page.  If you have questions about personal information we have about you or need to update your information, you can contact us at support@harqen.com or call us at (414) 755-1962.

Certified Compliant with Privacy Shield Principles:

HarQen participates in the EU-U.S. Privacy Shield Framework, as administered by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information from European Union member countries.  We have certified that we adhere to the Privacy Shield Principles published by the U.S. Department of Commerce (the “Principals”) of notice, choice, onward transfer, security, data integrity, access, and enforcement.  For further information on HarQen’s compliance with the Principles, please review our US/EU Privacy Shield Policy at http://www.harqen.com/policies/eu-privacy-shield.html.  To learn more about the EU-U.S. Privacy Shield Framework, please visit https://www.PrivacyShield.gov/.

 

Links and Content from Third Parties:

 

Our Site and App and email communications may contain links to other websites that are owned and operated by third parties.  The information practices of websites linked to our Site and App are not covered by this Privacy Policy and, therefore, we are not responsible for the privacy policies of those websites.  We encourage you to review the privacy policies of other websites to understand their privacy practices.  Further, users of the Site and App may from time-to-time post material on the Site and App.  Though we do attempt to monitor user-posted content, such user-posted material is not subject to this Privacy Policy.

 

Advertisers and Links to Other Sites:

 

HarQen may allow other companies, such as third-party ad servers or ad networks, to serve advertisements to the Site and App. These third-party providers use technology to send the advertisements and links that appear on the Site and App directly to your browser. When this occurs, the third-party providers automatically receive your IP address. They may also use other technologies (i.e., cookies, JavaScript, or web beacons) to measure the effectiveness of their advertisements and to tailor their advertising content.  You can opt-out of receiving interest-based ads from us by notifying us via email at support@harqen.com. Please note that if you choose to opt out, you will continue to see ads on our Site, but they will not be based on how you browse.

HarQen does not provide any personally identifiable information to third-party ad servers or ad networks without your consent. If you respond to an advertisement on the Site and App, the advertiser or ad-server may use information regarding your use of the Site and App to determine which ads to deliver to you in the future. If this practice concerns you, please review the respective privacy policies of these third-party ad servers or ad networks for more information on their practices. HarQen's privacy policy does not apply to other advertisers or web sites.

 

Data Security


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.  The measures include, but are not limited to, firewalls, server authentication, data encryption, user driven security settings, username and passwords.  However, please be advised that we cannot guarantee and have no control over the public or third-party network through which you send your personal information to our
Site and App or when using our products and services. Since the internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us.  There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.  It is your responsibility to protect the security of your login information.  Please note that emails and other communications you send to us through our Site and App are not encrypted, and we strongly advise you not to communicate any confidential information through these means. 

 

If HarQen learns of an information security breach, we may attempt to notify you via email so that you can take appropriate steps. In addition, HarQen may post a notice on any affected Site(s). Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify via email at support@harqen.com.

 

Children's Privacy

 

The Site and App and our products and services are intended for mature audiences. HarQen does not knowingly collect personal information from children under the age of 18. Children under the age of 18 should not visit any of the Site and App nor submit any personal information. Furthermore, HarQen does not knowingly use or distribute personal information regarding children under the age of 18. If HarQen obtains actual knowledge that it has collected personal information about a child under the age of 18, that information will be immediately deleted from our servers.

 

California Privacy Rights

 

Under California’s "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2018 will receive information regarding 2017 sharing activities).

                               

            To obtain this information, please send an email message to support@harqen.com with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.

 

Service Use Policy

 

Please note that your use of our Site and App is also subject to the Terms of Use policy (http://harqen.com/policies/terms-of-use.html).

 

Contact Information

 

Please contact HarQen at: support@harqen.com with any questions or comments about this Privacy Statement or write to: HarQen, LLC, Attn: Privacy Officer, 300 N. Corporate Dr., Suite 340, Brookfield, WI 53045, USA.